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Terms of Service

Last Updated: March 14, 2026

1. Acceptance of Terms

By creating an account, accessing, or using PermitSentry AI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and [Company Name] ("PermitSentry", "we", "us", or "our").

2. Description of Service

  • PermitSentry AI provides AI-assisted permit research, compliance checklists, deadline tracking, renewal reminders, and form auto-fill tools for construction, business, and regulatory permits across the United States.
  • The Service uses artificial intelligence (Anthropic Claude) to analyze permit requirements and generate recommendations.
  • Features and availability may change over time. We will provide reasonable notice of material changes.

4. Account Registration and Security

  • You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account.
  • You must provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately at support@permitsentry.com if you suspect unauthorized access.
  • We reserve the right to suspend or terminate accounts that provide false information.

5. Subscription, Billing, and Payment

  • PermitSentry offers subscription plans as described on the Pricing page (currently Starter at $49/mo, Pro at $149/mo, and Enterprise at $499/mo).
  • All subscriptions are billed on a recurring basis (monthly or annual) and auto-renew at the end of each billing cycle unless cancelled.
  • Payment is processed securely through Stripe. You authorize recurring charges to your payment method on file.
  • You may cancel your subscription at any time through Account Settings or by contacting support. Cancellation takes effect at the end of the current paid period. No prorated refunds are issued for partial billing periods.
  • We may change pricing with at least 30 days advance written notice. Price changes take effect at the start of your next billing cycle after the notice period.
  • If a payment fails, we will attempt to charge your payment method again. If payment remains unsuccessful after 7 days, your access may be suspended until payment is resolved.
  • Annual subscriptions receive a 20% discount. Refunds for annual plans follow the same no-prorated-refund policy.

6. License Grant

  • Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
  • This license does not include the right to sublicense, resell, redistribute, or white-label the Service or any part of it without our prior written agreement.
  • You may not use the Service to develop or offer a competing product or service.

7. Acceptable Use Policy

You agree NOT to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to reverse engineer, decompile, disassemble, or extract the source code of the Service or its AI models.
  • Scrape, crawl, or systematically extract data from the Service using automated means.
  • Share, sell, or transfer your account credentials to another person or entity.
  • Upload malicious code, viruses, or any material intended to compromise the security or integrity of the Service.
  • Interfere with or disrupt the Service's infrastructure, servers, or networks.
  • Use the Service to build, train, or improve a competing AI product or service.
  • Misrepresent AI-generated outputs as professional legal, engineering, or architectural advice to third parties.
  • Use the Service in a manner that infringes on the intellectual property rights of others.
  • Attempt to circumvent usage limits, rate limits, or access controls.
  • Use the Service to send spam, unsolicited communications, or for any purpose unrelated to permit compliance.

We reserve the right to suspend or terminate your account for any violation of this Acceptable Use Policy.

8. AI Features: Specific Terms

  • AI outputs are generated by machine learning models and are probabilistic in nature. They are not deterministic, guaranteed, or exhaustive.
  • Outputs may contain errors, omissions, hallucinations, or outdated information. AI technology has inherent limitations.
  • You are solely responsible for independently verifying ALL AI-generated content before relying on it for any decision, filing, or submission.
  • You must apply human judgment and, where appropriate, professional review before taking action based on AI outputs.
  • We do NOT warrant that AI outputs are accurate, complete, current, legally compliant, or fit for any particular purpose.
  • We reserve the right to modify, update, retrain, or discontinue AI features at any time without prior notice.
  • We do NOT use your individual project data to train or fine-tune AI models without your explicit written consent. AI processing occurs in real time via the Anthropic Claude API under our enterprise agreement.
  • Regulatory requirements change frequently. AI outputs reflect information available at the time of generation and may not reflect recent changes in law, regulation, or local policy.
  • You acknowledge that AI-generated permit checklists and recommendations are a starting point for your own research, NOT a substitute for authoritative guidance from the relevant permitting authority.

9. Your Data

  • You retain all ownership rights to data you submit to the Service ("Your Data"), including business information, project details, and permit documents.
  • You grant PermitSentry a limited, non-exclusive license to process, store, and display Your Data solely to provide the Service to you.
  • We do not claim any ownership interest in Your Data.
  • Upon account termination, you have 30 days to export Your Data via the export feature in Account Settings. After 30 days, Your Data will be permanently deleted from our systems (except as required by law, per our data retention policy).
  • See our Privacy Policy for full details on data handling, retention, and security.

10. Intellectual Property

  • PermitSentry and its licensors own all rights, title, and interest in the Service, including all software, AI models, algorithms, user interface designs, documentation, and associated intellectual property.
  • The PermitSentry name, logo, and all related marks are trademarks of [Company Name]. You may not use them without our prior written permission.
  • Any feedback, suggestions, ideas, or improvements you provide to us may be used by PermitSentry without restriction, compensation, or attribution. You are not required to provide feedback.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF AI-GENERATED CONTENT, PERMIT INFORMATION, OR ANY OTHER DATA PROVIDED THROUGH THE SERVICE.
  • WARRANTIES THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • PERMITSENTRY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO PERMITSENTRY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
  • IN NO EVENT SHALL PERMITSENTRY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, PERMIT DENIALS, REGULATORY FINES OR PENALTIES, PROJECT DELAYS, REPUTATIONAL HARM, OR LOSS OF GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF PERMITSENTRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • THESE LIMITATIONS APPLY REGARDLESS OF WHETHER THE CLAIM ARISES FROM AI-GENERATED CONTENT, SERVICE DOWNTIME, DATA LOSS, SECURITY INCIDENTS, OR ANY OTHER CAUSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless PermitSentry and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, (d) your infringement of any third-party rights, or (e) your reliance on AI-generated outputs without independent verification.

14. Term and Termination

  • These Terms remain in effect for as long as you maintain an account or use the Service.
  • You may terminate by cancelling your subscription and deleting your account through Account Settings.
  • We may suspend or terminate your access immediately for material violation of these Terms, non-payment, fraudulent activity, or illegal conduct.
  • We may terminate your account for any reason with 30 days written notice.
  • Upon termination: (a) your license to use the Service ends immediately, (b) you have 30 days to export Your Data, (c) we will delete Your Data after the export period (subject to legal retention obligations).
  • The following sections survive termination: Section 3 (Not Legal Advice), Section 8 (AI Terms), Section 10 (IP), Section 11 (Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 15 (Disputes), and Section 17 (General).

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of [YOUR STATE], without regard to conflict of law principles.

15.2 Informal Resolution First

Before filing any formal proceeding, you agree to contact us at legal@permitsentry.com and attempt to resolve the dispute informally for at least 30 days.

15.3 Binding Arbitration

Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in [YOUR CITY, STATE] (or remotely, at your election). The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.4 Class Action Waiver

YOU AND PERMITSENTRY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

15.5 Arbitration Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@permitsentry.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the state or federal courts located in [YOUR CITY, STATE].

15.6 Exception for Injunctive Relief

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

16. Changes to These Terms

  • We may update these Terms from time to time.
  • We will notify you of material changes via email and in-app notification at least 30 days before the new Terms take effect.
  • Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
  • If you do not agree with the changes, you must stop using the Service and cancel your account before the effective date.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and PermitSentry regarding the Service, superseding all prior agreements.

17.2 Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

17.5 Force Majeure

Neither party is liable for failures or delays caused by events beyond their reasonable control, including natural disasters, war, terrorism, pandemics, government action, or internet/infrastructure failures.

17.6 Notices

We will send notices to the email address associated with your account. You are responsible for keeping your email current. Notices to us should be sent to legal@permitsentry.com.

17.7 Headings

Section headings are for convenience only and do not affect interpretation.

18. Contact Us

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